There is no definitive reason why Alexa won’t work with Spotify. Different factors can cause this issue, including Amazon-enabled devices and how your Spotify Premium account is set up.
“Alexa Spotify Not Working” – Why is my Alexa not working with Spotify?
Check your internet connection.
Before troubleshooting, check that Alexa has the right Wi-Fi connection to the correct network. To do this:
Go to Settings
Select your device
Scroll down and select Preferences
Make sure that both the Wi-Fi and Bluetooth are turned on. You can also toggle between them to see if one is preventing Spotify from connecting.
If your Spotify account used to work and now no longer does, check other internet connected devices in your home. For example, try unplugging your smart TV or router for a few minutes and plugging them back in. This will reset these devices and may help resolve any temporary issues they’re having with connecting to the internet.
Check your Alexa app version
Make sure that you have the most recent version of the Alexa app before trying to troubleshoot any other issues. To do this:
Open the Amazon App Store on your Android phone or tablet.
Tap Menu (â‰¡), then My Apps & Games.
If you see an available update for the Alexa app, tap Update.
If not, try updating first before trying any other troubleshooting methods.
Check your device’s cache
Clearing the cache of both the Spotify and Alexa app will not remove your data. In order to clear cached data on an iPhone:
a) Go to Settings > Apps
b) Hit on Offload App. This will clear cached data without deleting the app.
Clearing cache is the first step to fixing a problem with Alexa and Spotify. If this doesn’t work, try uninstalling and then reinstalling the apps.
Check your device’s default music app.
If you’re not hearing any music from your Echo device, the first thing to check is the default music app. You can do this by following these steps: open the Alexa App on your mobile device or at alexa.amazon.com. In the navigation menu, choose Settings. Under Accounts, choose Music & Media . Beneath the list of services, select Choose default music services . > under Default music library , select Spotify
If Spotify is not selected as your default music service, make it so by selecting it and then choosing Save at the bottom of the screen.
Check your device’s time
Almost all devices nowadays have some form of clock or timer. This is especially important on phones, tablets and computers because they keep track of time-sensitive data. If the date and time are incorrect on your device, it can cause a lot of problems that range from minor annoyances to major issues.
For example, if the date and time are not set correctly on your phone, you may not receive notifications for messages or emails until hours after they were sent. In addition, some apps might not work properly if the date and time are incorrect.
To ensure that your device’s date and time are correct:
Check to see if your device has an automatic setting for updating its clock.
If it doesn’t, manually update your device’s clock by following the instructions below for your specific type of device:
Phones and Tablets: Go to Settings > Date & Time .
Windows PC: Open Control Panel > Clock , Language , and Region > Change Date Format .
Macintosh: System Preferences > Date & Time
Alexa says here’s Spotify but doesn’t play
If you’re having trouble getting your Echo to play Spotify, there are a few things you can try. First, make sure that you have the latest version of the Spotify app and that you’ve linked your account in the Alexa app. You can also check to see if there are any technical glitches with your devices. To do this, restart your Echo by unplugging it from power for 30 seconds and plugging it back in. If that doesn’t work, try deleting and reinstalling the Alexa app. Finally, if all else fails, contact customer service.